Refund & Exchange Policy

Refund

All the products purchased are non-refundable.

Exchange

We will make sure all the items are in good condition and packed well before shipping. If the items received are defective or damaged, we will be responsible to replace the items. Please contact us at hello@thedartsfactory.com and send your items to: The Darts Factory Limited, Room 2311, 23/F, BEA Tower Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong at your own costs. Shipping costs are non-refundable.

Guarantee & Warranty for Guz Dartboards

• Guarantee: We offer 7-day guarantee from the date of purchase.
• Warranty: We offer 180-day warranty from the date of purchase except
  • (a) any wilful modification, alteration or repair in any way made to any part of the product by any persons other than the Company; or
  • (b) any damage caused by misuse, misapplication of electricity, malicious acts, negligence, inflow of any liquid or dirt, accident, natural calamities, or physical force.

Please contact us at hello@thedartsfactory.com with an attached image of the original receipt to schedule an appointment at our office located at Room 2311, 23/F, BEA Tower Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong.